From the Owner
Superior Design. Superior Execution. Superior Support.
Welcome to The Audio/Video Specialists. Amongst our 3 primary members our project team, we now have over 35 years of experience in the business. I founded the company in 2005 with the lofty goal to create design and build complete home integration systems that become much more than the sum of their parts. They had to actually work. We had to deliver the experience that we offered before the sale was completed. And most importantly we had to deliver after sale service above everyone else. I am pleased to say that so far we have delivered upon that goal.
If you have ever built a house or remodeled a home, you know that mistakes are made. One thing has held true for the past 6 years. It isn’t about the mistakes. It’s about how mistakes are avoided in the first place due to diligent design practices. It’s about how mistakes that do happen are fixed. We spend a lot of time fixing systems installed by others or ripping them out and replacing them. It is some times difficult to be the bearer of that bad news, but the story told below is consistently the same. It really bothers me. Frighteningly, these stories aren’t isolated to small shop integrators. Many of these jobs have been completed by some of the larger companies in the state.
“We bought this system 3-5 years ago. It’s never quite worked the way they said it would. They have been out here many times, but they have never gotten it to work. Now they don’t return our phone calls or they went out of business.” – Anonymous customer referring to the previous integrator
It hasn’t been easy even for us. Although my educational background is in engineering and I have a strong affinity for fun toys, I did not splinter off from the various companies that prevailed in Denver 10 years ago. Yes, I have a strong programming background, but I had not yet played in the field with the likes of AMX or Crestron.
I named the company The Audio/Video Specialists as I wanted it to be descriptive Although now, I wish I would have picked something a little more catchy and fun. I knew from the beginning that I wanted us to be a leader in home integration of all types, not just audio and video systems. I had spent the last year and half in the training department of Soundtrack/Ultimate Electronics. As a result I became one of the most knowledgeable people in the entire company on every line that they carried. I didn’t realize that I would be ill-prepared to play in the high-end home automation design and installation. One of our first successul integations was a $350,000 project in Willow Springs. However, I will be the first to admit that it started off a mess. Under-trained, under-prepared and working with a builder who wouldn’t listen to the homeowner’s decisions let alone mine, made for a very challenging project. The client essentially gave us an open checkbook to create an electronics paradise for them. No, that doesn’t happen very often. They knew this was more than I had ever tackled to this point. And, no, they are not crazy. In fact, they are quite careful with their money, but they want what they want and have no problem paying for it. We overcame challenge after challenge, and those of you reading this may wonder why in the world, they would hire someone with very little experience in this arena. The bottom line is integrity. No matter what happens, they know that we would never let them down. We would do whatever it took to deliver what we said that we would. And just because we had an open checkbook doesn’t mean we could blow budgets. Every expense was documented and reasonable. By the end the project builder was fired, almost all the subs were fired.Only two teams remained and still remain to this day – the interior designer and us. Why? Because in the end we delivered what we said we would deliver. We always answered the phone when it rang, and we always showed up to take care of a problem promptly and efficiently. Advance to present day, and we have foundthose are pretty rare qualities.
Since then the industry has changed dramatically. We are reminded of one thing every day. Our industry is a moving target… a fast moving target. It makes it difficult for us to keep up, and we live it every day. But everyone involved with The Audio Video Specialists loves this stuff. We sleep, eat, and breathe it. We are constantly refining and improving our techniques to make sure that you receive the most incredible, fun, and reliable system possible. So if you want a design team to amaze you with the possibilities and actually deliver the experience, then look no further than us. Contact us now. Don’t wait until you are in the middle of the project. Home technology design starts when the first pencil gets to paper, and for you that means a much more successful project and experience.